May 10, 2016
After 39 years of service to North American Coating Laboratories our very own Lori Grabowy who oversaw our Rx Customer Care Department has decided to retire. Lori was one of the original members of team NACL when 100% of our coating work was on ophthalmic lenses that were mostly glass.
Lori takes with her an astounding amount of ophthalmic lens coating know-how, but she has left us with a great example for customer care and individualized service. With that in mind, we also wish to introduce all of our ophthalmic customers to Kelsey Weske who will now be our main point of contact in the Rx Customer Care Department. Kelsey has worked closely with Lori for close to a full year and has already forged some great relationships with our customers. We believe she will carry our customer care department forward with the same individualized care and responsiveness that Lori did for the past 39 years.
All job inquiries and Rx ophthalmic inquiries should now be routed to Kelsey at extension 101, or via email at firstname.lastname@example.org